Question 1

How is pricing calculated?

Accepted Answer

Pricing is flat-rate based on the size of your home and the type of clean you select. You see the total before you book. No hidden fees, no surprises at the door.

Question 2

What is included in a Standard Clean?

Accepted Answer

Our Standard Clean covers bathrooms, kitchen, bedrooms, and living areas with a full top-to-bottom routine: dusting, wet-wiping, glass, floors, and trash. See the Standard Clean service page for the full checklist.

Question 3

How do I book or reschedule?

Accepted Answer

You can book online in about 60 seconds. To reschedule, log into your account or text us. We ask for 24 hours notice when possible.

Question 4

Do I need to provide supplies or equipment?

Accepted Answer

No. Our pros arrive with eco-friendly supplies and professional equipment. If you prefer we use a specific product, leave it on the counter with a note and we will.

Question 5

What is the Otter Promise?

Accepted Answer

If anything is not right, tell us within 24 hours and we will return to fix it free of charge. Happy, or we fix it.

Question 6

What is your service area?

Accepted Answer

We serve Sevier and Knox County, Tennessee, including Knoxville, Gatlinburg, and Pigeon Forge. Not sure if we cover your address? Drop it into our booking form and we will confirm.

Question 7

How do I pay?

Accepted Answer

We are cash-free. You add a card to your account when you book, and we charge it after the visit is complete.

Question 8

Do you offer discounts for recurring service?

Accepted Answer

Yes. Weekly, bi-weekly, and monthly recurring schedules receive an automatic discount applied at booking.

Question 9

What is your cancellation policy?

Accepted Answer

Cancellations more than 24 hours before your visit are free. Cancellations inside 24 hours carry a small fee to cover the team's reserved time.

Question 10

Are you insured and bonded?

Accepted Answer

Yes. Every cleaner is background-checked and trained, and Clean Otter carries full liability insurance.

Question 11

How should I prepare for my appointment?

Accepted Answer

Just clear off the kitchen counters and put away anything truly precious. We will take care of the rest. If you have specific instructions, leave a note or add them to your booking.

Question 12

What about pets and access?

Accepted Answer

We love pets. Let us know if any animals will be home and any preferences for handling them. For access, most clients give us a door code, garage code, or hide-a-key location.

Frequently asked questions

Ready for a home that feels lighter?